Chargeback

You can outsource to us the management of your disputed transactions as issuers and acquirers for the following Payment Systems: Visa, MasterCard and China Union Pay (UPI).

The Chargeback Service includes:

• Deep analysis of each case
• Up-to-date application of Payment Systems rules and regulations
• Monitoring of each disputed transaction life cycle
• Meeting time management requirements
• Reconciliation between Payment Systems reports and in-house reporting
• Up-to-date follow up and communication of the status per case

Disputed transactions are monitored to ensure that they are cleared and settled by the Payment Systems. If your bank has subscribed to QPC’s Fraud Management service, then the analysis of the chargeback cases can be used to define additional rules to avoid similar cases in the future.