Bank Relationship Manager – Kyiv (25013)

Relationship Management: Build and maintain strong business partnerships

Project & Portfolio Management: Proven experience in project management and maintaining complex project portfolios, experience overseeing initiatives and ensuring strategic alignment.

Communication: Excellent communication and executive-level presentation skills.

Negotiation & Influence: Skilled in managing expectations and aligning cross-functional teams.

Customer-Centric Approach: Ability to prioritize customer needs and drive value.

Emotional Intelligence: Strong interpersonal skills, adaptability, and ability to navigate complex relationships.

Bachelor’s degree in IT, Finance, or a related field

5+ years of experience in a Business Relationship Manager, Account Manager, or similar role.

Experience working in geographically distributed, remote, and multicultural teams

Demonstrate a balance of business understanding and technical skills.

Highly proficient in spoken and written English to articulate complex technical topics to non-technical colleagues.

Familiarity with frameworks such as ITIL, or Agile methodologies

Client Communication and Engagement - Serve as a primary digital and personal point of contact for clients, provide updates on products, services, solutions, and projects.

Needs Assessment - work closely with banks to comprehend their business objectives, challenges, and requirements; conduct thorough needs assessments to align with their goals.

Account Management – Build and nurture long-term client relationships, monitor satisfaction, address concerns and identify opportunities, conduct regular check-ins, gather feedback, and drive continuous improvement.

Client Advocacy - Represent client interests within the IT Service Provider, ensuring their needs are prioritized across the organization to maximize satisfaction and value delivery.

Solution Proposal and Development - Play a critical role as a consultant, supporting the teams across the organization in crafting high-quality client solutions. Provide strategic guidance and expertise to ensure proposals effectively address the bank’s needs.

Project Portfolio Management - Support project execution oversight, step in, coordinate, create and escalate deliveries, ensure on-time within budget and spec-compliant project delivery.

Problem Resolution - Act as an escalation point and mediator, proactively addressing challenges to minimize disruptions and ensure seamless bank operations.

Market Insights - Keep track of industry trends, technologies and competition, advise banks on best practices and recommend relevant solutions.