Agile and Application Engineer SRE 1 – Prishtina (24105)

We are looking for an Agile and Application Engineer to join our Site Reliability Engineering – SRE 1 team in Prishtina.

What we expect from you

Skills & Experience

Overall 3+ years of application support, engineering, or development experiences.
Good understanding of Cloud computing (public, private, hybrid), Cloud resources management (Azure), Cluster management and scalability, Kubernetes, CI/CD, Git repositories, Chaos Engineering.
Knowledge of Microsoft products, Windows OS, Microsoft SQL Server tools and T-SQL programming.
Basic knowledge of networking technologies, including TCP/IP, DNS, routing etc.
Self-starter, well organized and motivated. Ability to work under pressure and establish priorities. Ability to work independently and as a member of a team. Desire to learn and develop skills further. Responsible and reliable. Able to work across multiple projects simultaneously.
Proactive approach to identifying problems, performance bottlenecks, and areas for improvement
Open and friendly personality with an ability to interact with people on different hierarchal and technical levels 
Excellent English language skills, both spoken and written
Good understanding of banking business processes will be an advantage
Knowledge of ITIL processes and working with a ticket management solution is preferable. Microsoft certifications will be an advantage
Knowledge of Agile methodologies, such as Scrum or Kanban, is an advantage
University Degree or equivalent (Computer Science, Engineering or Business IT studies would be a plus)

Responsibilities

Monitoring, automating, and improving the reliability, performance, and availability of software systems in an organization.
Incident management and preventing incidents, managing infrastructure, building effective monitoring systems, and ensuring computer systems' smooth operation (through code).
Test, Change and Deployment management of new releases.
Design and implement technical functionality parameterization in the customer facing and backoffice system.
Define, document, execute, and optimize processes to achieve maximum effectiveness and efficiency
Create sustainable systems and services through automation and uplift.
Set up and maintain test, staging and production environments and support on testing cycle, involving with 3rd party vendors.
Manage tasks of the projects and requests on different platforms (Azure DevOps, Gemini, MSP).
Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding.
Participate in system design consulting, platform management, and capacity planning. Provide demos and trainings to the users/involved teams.
Working on-call shift to prevent incidents from ever happening.
End user support.

Prishtina Office

Quipu Card Personalisation Centre in Prishtina was founded in 2004 and it is a modern and flexible centre for card personalisation and maintenance of automated equipment (ATMs and POS terminals), owned by Quipu.

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