CRM Business Analyst – Prishtina (24111)

We are looking for a CRM Business Analyst to join our team in Prishtina.

What we expect from you

Skills & Experience

Bachelor’s degree in computer science or electrical and electronic engineering or automation
Experience as business analyst.
Knowledge and clear understanding of Microsoft CRM Dynamics, MS Dynamics 365, Power Platform and Azure technologies (Certifications in these areas is a preferable).
Experience gathering business requirements and creating user stories using Agile software development cycles.
Experience monitoring and prioritizing work in an Agile environment.
Knowledge of banking and understanding of banking business is preferable.
Communication and soft skills.
Negotiation skills.
Organizational and prioritization skills.
Analytical and critical thinking.
Data analysis.
Attention to details.
Ability to work independently as well as within groups.
Multitasking.
Mentoring skills.

Responsibilities

Provides comprehensive application functionality, configuration, and support expertise for application software solutions.
Works with architects, product experts and software vendors on the solution requirements, design, configuration, functionality gap resolution, implementation, support, maintenance, and enhancement of the applications.
Provides recommendations to increase utilization of standard application functionality to improve business processes and capabilities.
Supports and actively participate in Quipu Internal coordination and communication with all involved parties.
Leads the determination and documentation of optimal application setup and configuration to meet functional requirements and specifications; configures and verifies complex application setup and configuration.
Creates, designs and formulates models, diagrams and documentation using industry standards and tools to meet business, technical, security, governance, and compliance requirements.
Review the product delivery process.
Active role in definition of best practices and standards for deliverables related to Quipu Software Products.
Researching and benchmarking competitive products and best practices.
Logging deliverables and tracking timelines.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Perform other duties as assigned.

Prishtina Office

Quipu Card Personalisation Centre in Prishtina was founded in 2004 and it is a modern and flexible centre for card personalisation and maintenance of automated equipment (ATMs and POS terminals), owned by Quipu.

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