Service Desk Technician – Prishtina (25001)

We are looking for a Service Desk Technician to join our team in Prishtina.

What we expect from you

Skills & Experience

Bachelor’s degree in computer science, information technology, or a related field
Knowledge of computer hardware, software, and networking
Good English communication skills, both verbal and written
Strong organizational and problem-solving skills
Ability to work well in a team environment and handle multiple tasks
Customer-focused approach to support and problem resolution

Responsibilities

Respond to incoming support requests via phone, email, and chat
Troubleshoot technical issues and provide solutions in a timely manner
Escalate more complex issues to senior team members as needed
Document all support interactions in the service management system
Maintain a high level of customer satisfaction by effectively communicating with customers and keeping them informed of the status of their requests
Participate in training and development opportunities to enhance technical skills
Assist in the maintenance of hardware and software inventory
Collaborate with team members to identify and resolve systemic issues

Prishtina Office

Quipu Card Personalisation Centre in Prishtina was founded in 2004 and it is a modern and flexible centre for card personalisation and maintenance of automated equipment (ATMs and POS terminals), owned by Quipu.

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