System Administrator – Endpoint Device Management – Prishtina (24138)

We are looking for a System Administrator – Endpoint Device Management to join our team in Prishtina.

Skills & Experience

Bachelor Degree in IT related area or relevant experience (minimum 5 years) as a Microsoft Server Administrator
Strong experience of designing, implementing, supporting and troubleshooting complex enterprise-level Microsoft environments with the ability to resolve issues or escalate in a concise manner
MCP level certification in one of the areas of the focus solutions is considered a plus.
ITIL Foundations level certification
Automation and scripting abilities, preferably PowerShell
Strong knowledge in designing, managing and operating the following Microsoft Technologies:
- Cloud-based Endpoint management (Intune)
- Microsoft Active Directory Domain Services (GPOs)
- Preboot Execution Environment (PXE)
- Endpoint Protection for Workstations
- Microsoft PowerShell
- System Center Configuration Manager (SCCM)
Ability to work in a multicultural environment
Ability to write technical documentation
Good working knowledge of English language

Responsibilities

Participates in the design of the focus solutions for Quipu and its customers.
Operates the focus solutions through performing software and configuration updates as prescribed by internal procedures and guidelines
Ensures focus solutions performance through monitoring, analysis and tuning, troubleshooting issues and escalating to higher layers of support as prescribed by company procedures and guidelines.
Secures focus solutions according to the company policies, procedures and guidelines.
Participates in projects aimed at delivering improvements in the areas of the focus solutions both internally and for the company’s customers.
Functions as a high-level point of escalation in the Incident and Problem management processes.
Ensures accurate and consistent updates to the Configuration Management Database.
Assists the Change Management process in assessing the impact of the non-standard requests for change.
Assists the Release Management process during the release cycle, developing standardized configuration items.
Assists the Availability Management and IT Continuity Management by providing data for projected service availability analysis for the focus solutions
Participates in the Capacity Management process with planning for future acquisitions and upgrades to equipment and software in the areas of the focus solutions.
Participates in developing and sustaining security awareness and user training programs.
Continuously documents network infrastructure and changes affecting it.

Prishtina Office

Quipu Card Personalisation Centre in Prishtina was founded in 2004 and it is a modern and flexible centre for card personalisation and maintenance of automated equipment (ATMs and POS terminals), owned by Quipu.

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